


Your right to return goods does not apply to orders for goods made or modified to your specification or which you or anyone else authorised by you has used. Please note that we can deduct from any reimbursement the loss in value of any goods if you do not return them within the 14 day return period or if they have been lost or damaged as a result of you not taking reasonable care of them. Until the goods are returned to us you must keep possession of them and take reasonable care of them.

This includes any standard delivery charges that we made when sending the goods to you in the first place, but not the costs of any more expensive method of delivery that you may have asked for. We will then reimburse to you (by the same method used to pay for the goods) the price of the goods to which cancellation notice relates. If you do exercise this right, you need to return the goods to us at your cost within 14 days of the date of the cancellation notice. Please ensure that any notice clearly confirms that you are exercising this right and confirms your name, address, the details of the order (such as the order number and date of order) and contact details for you. You may use the model cancellation form here, but it is not obligatory. You can cancel by email: or telephone 01733 588390, or by post to AA Labels, 23 Wainman Road, Peterborough, Cambridgeshire, PE2 7BU, United Kingdom. To exercise your right to cancel, you must notify us of this within 14 days after the day on which you receive the goods or the last instalment of them (if sent by multiple deliveries). These Regulations, and this section of our terms, only apply where you are purchasing as a consumer, and not where you are purchasing in connection with any business, trade or profession. Please note that nothing in these terms will apply to exclude or limit your rights, where they apply, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which set out certain rights, including a right to cancel certain Orders within 14 days.
